Refund policy

RETURN & EXCHANGE POLICY

At Damas Modest Fashion, every order is prepared with care. Your satisfaction is important to us, and we want you to shop with complete confidence.

If an item is not the right fit, please review our policy below.

ONLINE ORDERS

Eligible online purchases may be exchanged or returned for store credit only.

We do not issue cash refunds or refunds to the original payment method.

EXCHANGE REQUESTS

Exchange or store-credit requests must be submitted through our Contact Us page within 14 days of delivery.

Requests received after this period will not be accepted.

Once your request has been approved, we will provide the return instructions and shipping address. Please do not return any item before receiving our confirmation.

RETURN CONDITIONS

To qualify for an exchange or store credit, all returned items must be:

* Unworn and unused
* Unwashed and unaltered
* In their original condition
* Returned with all original tags attached
* Free from makeup, stains, perfume, deodorant, detergent odors, and pet hair

Items that do not meet these conditions will not be accepted and may be returned to the customer.

RETURN SHIPPING

Customers are responsible for all return shipping costs. Damas Modest Fashion does not provide prepaid return labels.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for returned packages that are lost, delayed, or damaged during transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, stained, or incorrect, contact us through our Contact Us page within 24 hours of delivery and provide clear photos of the issue.

Claims submitted after the 24-hour period may not be accepted.

LOST, STOLEN, OR DELIVERED PACKAGES

Damas Modest Fashion is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the shipping carrier.

If you cannot locate a package marked as delivered, please contact the shipping carrier directly to open a claim. We will provide any available shipping information whenever possible.

IN-STORE PURCHASES & PICK-UP ORDERS

All purchases made inside our boutique and all store pick-up orders are considered final sale.

These purchases are not eligible for returns, exchanges, refunds, or store credit because customers have the opportunity to inspect or try on the items before completing their purchase.

FINAL SALE ITEMS

Sale items, discounted merchandise, gift cards, and products marked “Final Sale” cannot be returned or exchanged.

STORE CREDIT

Approved store credit will be issued after the returned item has been received and inspected.

Original shipping charges and return shipping costs are non-refundable and will not be included in the store credit.